Warranty

Warranty

We will be only happy until you are happy!

If you encounter any issues, please contact us at [email protected] dot com with a picture attached to the email and we will assist you from there.

Please note that all the warranty is only applicable to the original purchaser with proof of purchase and it is not transferable.

Desktops

We warrant to the original purchaser that the desktops are free from defects in design, material, and workmanship.

  • All the wooden desktops and laminate desktops come with a 1-year warranty.

The warranty is applicable but is subject, but not limited, to the limitations below:

  1. Variations in the its unquiet wood grain, natural cracks / holes and its finishing.
  2. Change of color slightly over time.
  3. Minor cracks and irregularities due to normal wood movement.
  4. Slight bending, if the room temperature the surface is placed in is subject to variations of temperature and/or humidity.
  5. To avoid curvature of the desktop. please distribute the weight evenly on the surface. Any bend from undistributed weight is not covered by the warranty.

Desk Frame & Electrical Components

We warrant to the original purchaser that the desk frame system is free from defects in design, material, and workmanship.

  • Metal frame warranty
    The warranty is applicable for five (5) years for the frame.
  • The electrical component’s warranty
    The warranty is applicable for Two (2) years for the electrical components.

The warranty is applicable but is subject, but not limited, to the limitations below:

  • Defaults caused by inadequate installation and/or use.
  • All products that were modified or repaired by the user or a third party other than DecentLiving.
  • Normal use damages and scratches.
  • An extensive weight used on the sit-stand desk (over 250 pounds).
  • Damage caused during a relocation (move) of the adjustable desk.

The warranty on all the other products

We warrant to the original purchaser that all the other products are free from defects in design, material, and workmanship.

  • All the other products come with a 1-year standard warranty.
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