Shipping & Return

General Shipping & Returns Policy


Shipping Policy

Thank you for visiting and shopping at DecentLiving.Com. All products ship to any country in the world under the terms and policy here.

We currently offer free shipping in Canada and the contiguous 48 United States. For shipping to any other destinations around the world, please contact by email at [email protected] dot com.

Shipment processing time

All orders are processed within two business days normally. Please allow additional days for in transit for delivery. In case of a significant delay in shipment of your order, we will contact you via email or telephone. Our warehouse will not ship or deliver on holidays.

Shipping methods

We work with different shipping companies / carries to ensure a smooth delivery process. Our smaller items are shipped via parcel and our very large items and bulk orders are shipped via a freight carrier service.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Customs Duties and Taxes

TheDecentLiving is currently obligated to collect sales tax (GST) in Canada and (HST) in Province of Ontario. If this fee applies, it will appear at checkout.

All shipments outside Canada and US may have import fees or duty charges upon the delivery, will vary from country to country. For more information please check with your customs department in your country about the import policies.

Options for Installation

The DecentLiving offers installation service for the table with in GTA area. The services fee is CAD$120 for each table. Please email our service email and arrange the service. Please allow 3-5 days for the service processing.

Inspections for Damages

Do not sign for a package before you inspect it.  We then recommend that you open the box that contains the desktop to inspect for concealed damage. If you received a damaged product please contact the shipment carrier to file a claim. Please also notify us immediately for assistance.

Returns Policy

Returns

We believe you’ll be thrilled with your new desks. That’s because we go out of our way to ensure each desk is designed and built to be just what you want. We understand, however, If you are not entirely satisfied with your purchase, we’re here to help.

How to return

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  1. The product was purchased within last 30 days
  2. The product is in its original packaging (table tops, table frames and lifting columns)
  3. The product isn’t used or damaged
  4. You will request a Return Form from us. Products that do not meet these criteria will not be considered for return.
  5. To obtain a Return form, please contact us by email: [email protected] dot com
  6. Please follow the instruction on the form and send the product with its original packing along with the form to the our warehouse.
  7. Please do not send any products back without contacting us first.
  8. A 10% restocking fee may be applied.  In the case of a defect or error on our part the restocking and return shipping fee will not be applied.

Refunds

The way your refund is processed depends on your original payment method. Credit card refunds will be issued to the same card bank within 7 business days of receipt of the returned item. If you paid via cash or check, we will mail you a check to your billing address within 14 days of receipt of the returned product.  

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping back to our warehouse.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email: [email protected] dot com

 

About the Warranty

We will be only happy until you are happy!

If you encounter any issues, please contact us at [email protected] dot com with a picture attached to the email and we will assist you from there.

Please note that all the warranty is only applicable to the original purchaser with proof of purchase and it is not transferable.

Desktops

We warrant to the original purchaser that the desktops are free from defects in design, material, and workmanship.

  • All the wooden desktops and laminate desktops come with a 1-year warranty.

The warranty is applicable but is subject, but not limited, to the limitations below:

  1. Variations in the its unquiet wood grain, natural cracks / holes and its finishing.
  2. Change of color slightly over time.
  3. Minor cracks and irregularities due to normal wood movement.
  4. Slight bending, if the room temperature the surface is placed in is subject to variations of temperature and/or humidity.
  5. To avoid curvature of the desktop. please distribute the weight evenly on the surface. Any bend from undistributed weight is not covered by the warranty.

Desk Frame & Electrical Components

We warrant to the original purchaser that the desk frame system is free from defects in design, material, and workmanship.

  • Metal frame warranty
    The warranty is applicable for five (5) years for the frame.
  • The electrical component’s warranty
    The warranty is applicable for Two (2) years for the electrical components.

The warranty is applicable but is subject, but not limited, to the limitations below:

  • Defaults caused by inadequate installation and/or use.
  • All products that were modified or repaired by the user or a third party other than DecentLiving.
  • Normal use damages and scratches.
  • An extensive weight used on the sit-stand desk (over 250 pounds).
  • Damage caused during a relocation (move) of the adjustable desk.

The warranty on all the other products

We warrant to the original purchaser that all the other products are free from defects in design, material, and workmanship.

  • All the other products come with a 1-year standard warranty.
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